Everything you need to know
before your first job.

No guaranteed weekly volume is promised. Zwivio is a routing platform, not a fixed job subscription. Use it as part of your demand mix and operate for consistency.

For those request types, the platform fee applies only when the job becomes officially assigned to you. Viewing an offer, declining it, missing the window, or being held pending homeowner approval is not the charge event.

If the job never reaches official assignment, no assignment fee is due. This includes cases where the homeowner does not confirm an approval-required flow and the hold releases without assignment.

No. Before acceptance, you see decision context such as request type, city/state/ZIP job area, service window, equipment context, platform fee, and when available, estimated drive time and miles to the job area. Full name, phone, and street address release only after official assignment and a successful charge, subject to the normal workflow rules.

When available, Zwivio shows estimated drive time and miles before you accept. Offer texts may include a drive estimate, and the secure offer page can show the same estimate with an option to use your current location for that offer.

No. The secure offer page asks for current location only if you choose "Use current location" for that offer. Zwivio does not request current location automatically on page load.

On-Call mode tells Zwivio that your team is available to receive routed offers. Turn it on only when someone can actually monitor and respond, because missed or late responses can affect reliability over time.

Use caution and do not force a risky commitment. If the details appear inconsistent, keep the offer context, note what looks off, and contact Ops for guidance before proceeding.

Zwivio currently serves parts of Wisconsin, with a focus on the Milwaukee area and nearby communities. If you serve that region, apply and we will confirm coverage against your service area.

Licensed, insured contractors who can respond quickly to text offers. We verify documents and expect honest availability settings.

We review applications in order of arrival. Most applicants hear back within a few business days; complex cases or high volume can take longer. If something is missing, we email you.

No day-to-day app is required for dispatch. Offers arrive by text; you can accept, decline, and send many status updates by text. The contractor portal handles account, documents, and billing.

We review your application. If approved, you set up your portal login, add billing, and complete onboarding documents before going live.

Yes. Keep service area and job settings current so routing reflects work you actually want and can serve.

Yes. Update job types as your operation changes so offers match real capacity.

Routing eligibility can pause until required documents are updated and approved.

That depends on your settings and operating needs, but contractors can generally control availability rather than treating the platform as all-or-nothing at all times.

Possibly. If requirements or business details change, Zwivio may be able to review a future application again.

No. Joining Zwivio does not place your company in a public contractor directory on our website. We do not publicly advertise which contractors participate in the system just because they joined. Homeowners do not shop through a public roster of participating contractors. Contractor participation is handled internally within the dispatch network. A homeowner only sees contractor details when that contractor is actually involved in the assignment or approval flow for that specific job.

Confirm billing method, service area, job types, dispatch phone ownership, and who is responsible for monitoring offer texts. Turning On-Call without that checklist is the fastest way to miss good offers.

Expect setup calibration first: validating response speed, arrival-window choices, and dispatch workflow discipline. Offer volume can vary by demand and fit, so focus on clean execution rather than day-one volume assumptions.

Set clear ownership for offer monitoring, acceptance authority, tech handoff, and escalation paths when capacity changes. A simple written process prevents avoidable misses and assignment confusion.

A valid Wisconsin HVAC contractor license, current proof of liability insurance, and your business details. The application will specify exactly what to upload. Routing eligibility can pause if required documents lapse after approval.

Yes. What matters is your service area coverage, not your business address. If you serve the Milwaukee area and nearby communities, apply and Zwivio will confirm coverage against your configured service area.

Automated Zwivio offer and job-update texts are sent from +1 (414) 420-2610. Save this number in your contacts so you recognize legitimate threads quickly. This is our automated texting line for dispatch. It is not a dedicated business or support hotline.

Save Zwivio’s automated offer text number as a named contact (for example, “Zwivio Offers”) and make sure dispatch notifications are enabled on the device your team actually monitors.

Use one monitored dispatch phone, keep alerts on, and assign a clear shift owner. Most missed-offer problems come from shared phones with unclear responsibility, not missing technology.

Zwivio texts offer context and a link to full details. Reply by text or use the link to act.

Check the active thread as soon as possible. If still open, use the available late-interest path. If already assigned, you are not charged for that missed window.

Usually no. One miss rarely defines your account; repeated missed responses are what create reliability and volume problems over time.

As fast as your team can reliably commit. Offer windows are time-bound, and consistent response discipline improves both conversion and reliability over time.

A short period where you are first in line for that offer. If you miss it, routing can continue to other contractors.

You are not charged. The job may continue routing to other contractors. Watch your latest Zwivio thread for status. If the job is still open, you may be able to register late interest (see “What is late interest?”). That is a new signal, not a reopening of the original timed offer.

Late interest lets you raise your hand after an offer window expires if the job is still open. It is a fresh signal, not a guaranteed rewind.

If your team cannot fulfill the job, cancel it as soon as possible through the job/status flow so Zwivio can restart routing and the homeowner is not left stranded. A cancellation may still affect reliability, but it is usually better than becoming a no-show. Accept only when your team can actually cover the job.

Treat it like an operations role, not a casual inbox. Assign explicit shift ownership, response SLAs, and backup coverage so offers do not sit while teammates assume someone else is handling them.

Mission Control can support team visibility, but operational ownership still matters. If multiple people are watching, your team should still define who can take final offer actions to avoid conflicting responses.

Confirm tech availability before accepting whenever possible, then pass job context, ETA commitment, and homeowner coordination details in one handoff. Incomplete handoffs are a common source of avoidable misses.

Use FULL or Off-Call when true capacity is full rather than letting offers expire unintentionally. Honest availability protects reliability and avoids over-commitment.

Treat that as a process issue and address ownership promptly. A single accountable monitor per shift is usually better than shared assumptions with no clear decision owner.

These are the parts of the homeowner service window you can realistically hit. “Full window” means you can cover the entire posted window. Early/Middle/Late segment it. “Outside +30m” means up to 30 minutes outside that window and typically requires explicit homeowner approval before assignment.

For eligible job types and homeowner settings, choosing an arrival option inside the posted service window can allow the job to finalize and assign without an extra approval step. The charge may trigger immediately once the match locks.

If your chosen ETA is outside the posted window (for example, Outside +30m), the homeowner usually must approve you before the job is officially assigned. While that decision is pending, the opportunity is held for you on applicable flows; if they do not approve, you are not charged.

Yes. Reply with the offer reference number and command (for example, 17Y1 to accept with the first arrival pick, 17N to decline, 17V to resend the link). Use the link when you want the full layout before deciding.

Yes. You may receive multiple Zwivio offers at once. Reply in any order - just include the correct offer reference number from each text so Zwivio can match your reply to the right job.

Reply with the 2-3 digit offer reference number from your Zwivio text plus the command. Common examples include 17Y1 to accept, 17N to decline, 17V to resend the link, 17 OMW when you are on the way, 17 ETA 15 for an arrival estimate, 17 LATE 10 if you are delayed, and 17 DONE when the job is finished.

If Zwivio cannot match your reply, send it again with the offer reference number from your latest Zwivio text. Uppercase or lowercase letters are fine, and extra spaces are OK. You can also open Unfilled Jobs or the latest portal link to make sure you are replying to the right offer.

Yes. If late-interest texting is available for that offer, reply with the offer reference number plus INTEREST and your availability, such as 17 INTEREST 20. Zwivio will use that signal according to the current routing state and availability rules.

The offer reference number lets Zwivio match your text reply to the correct offer, especially when more than one offer is active on the same phone. Include that number each time you accept, decline, resend, or send a status update.

No. Uppercase or lowercase letters are fine, and extra spaces are OK. The safest approach is still to include the correct offer reference number and a clear supported command.

It varies by demand, coverage fit, request types, availability state, and account readiness. Zwivio does not promise a fixed daily offer count.

If the job is already assigned and homeowner contact is available, contact the homeowner right away to see whether the timing can still work. If the homeowner does not agree, or your team cannot fulfill the job, the contractor or homeowner may end up canceling so Zwivio can restart routing. A cancellation may affect reliability, and because the issue started from the contractor side, any fee adjustment or refund would depend on review rather than being automatic.

That should be unusual if your settings are accurate, but if it happens, address it promptly. Keeping coverage and preferences current is the best way to avoid these situations.

If you can accommodate the change, coordinate directly with the homeowner and be clear about what you can actually commit to. If the timing no longer works and the job cannot be fulfilled as assigned, the job may need to be canceled so Zwivio can restart routing. A cancellation may affect reliability, and any fee adjustment or refund would depend on review if the problem started on the contractor side.

Yes. If timing changes, contact the homeowner directly as soon as possible and give the clearest ETA you can. If the updated timing no longer works for the homeowner or your team cannot fulfill the job, the job may need to be canceled so Zwivio can restart routing. A cancellation may affect reliability, and any fee adjustment or refund would depend on review if the issue started on the contractor side.

Update the homeowner as soon as you know there is a delay. Reliability is not just about accepting work. It is also about following through with clear communication.

Once you are properly assigned and the workflow allows contact, use the appropriate communication path for coordination. Keep communication professional and job-related.

No. Offers are routed in real time as requests come in. There's no queue to browse in advance. Going On-Call tells Zwivio your team is ready to receive whatever routes to you.

No. Zwivio does not charge a monthly subscription or membership fee. Contractors pay only the platform fee tied to official assignment outcomes under the applicable job-type rules.

Emergency, Urgent, and Scheduled pricing is tied to official assignment. Quote pricing is different: the platform fee applies per homeowner-approved contractor under quote rules, which is a different path from emergency-style dispatch assignment.

The calculator is a comparison tool that helps contractors estimate how Zwivio's assignment-based pricing compares with traditional lead-platform spend. It uses your inputs such as lead volume, close rate, and average revenue to illustrate the difference between paying for leads and paying only on official assignment.

No. The calculator is an estimate based on the assumptions and inputs you provide. Actual results depend on your close rate, demand, routing fit, job mix, and how you operate on the platform.

The comparison uses a whole-job count derived from your inputs. Partial implied jobs are rounded down so the model stays conservative and easier to compare across both columns.

No. Receiving, viewing, declining, or missing an offer is not the charge event. Zwivio charges on official assignment outcomes, not on broad lead access.

Verified packets help confirm job outcomes, support dispute protection, and improve future routing. When completion rewards are enabled for the job type, Zwivio issues wallet credit after the packet is verified. Credits apply to your Zwivio wallet for future assignments.

30-Second Close credits are Zwivio wallet credits contractors can earn after submitting a verified 30-Second Close packet, when completion rewards are enabled for that job type. The packet is optional and usually includes photo evidence and the job outcome after the job is marked complete. Credits apply to your Zwivio wallet for future assignments.

Assignment means the job is finalized to you under that job type’s rules. Until that finalize step completes, no assignment fee is due.

Record communication attempts and job facts, then use the dispute/support path with clear evidence. Human review exists for contested billing and assignment outcomes.

You are not charged. Expired/no-response outcomes count in your 60-day acceptance ratio like declines, so consistent slow response can pull your Reliability Score down over time even though your card is untouched.

Update your billing method as soon as possible. Ongoing billing failures can block assignment flow until payment readiness is restored.

Use a company-controlled payment method with clear internal ownership for updates and alerts. Shared operational accounts should still have one accountable billing owner.

Review billing notifications, card expiry, and failed-charge history regularly. Most avoidable assignment interruptions come from stale payment methods or delayed follow-through on billing alerts.

Use your onboarding Ops channel or contractor portal support and include the job reference. Billing disputes are reviewed by humans; automated routing does not replace that review on contested outcomes.

Approved charge adjustments are usually handled as a platform credit that can be applied to future Zwivio charges. In some cases, Zwivio may issue a refund to the original payment method instead. The resolution depends on the situation and how the charge was processed.

In the contractor portal, open billing settings, add or replace your card on file, and save. Charges still run only on official assignment.

Not every outcome is automatic. If you believe a charge should be reviewed, use the dispute or support path with clear supporting details.

Include the assignment details, timeline, communication attempts, and any on-site facts that support your case. Clear documentation helps Zwivio review the situation fairly.

If billing readiness is blocked, assignment flow can be interrupted for applicable jobs. Keep cards current and clear failures quickly so payment gating does not stall routing outcomes.

Billing failures can interrupt assignment flow for applicable jobs. Update your payment method as soon as possible through billing settings in the contractor portal. Most avoidable routing interruptions come from stale or expired cards.

A summary of recent offer outcomes (accepts, declines, expires, and cancel-after-accept behavior) used to inform routing favorability over time.

Among eligible contractors, better reliability generally improves routing favorability. It does not override eligibility gates like compliance or billing readiness.

Accepting offers you can take, responding quickly, completing jobs without cancel-after-accept, keeping On-Call honest, and updating location when you move. All of that builds the acceptance pattern the score measures.

Repeated expires/declines, cancel-after-accept behavior, and inaccurate availability signals can reduce reliability over time.

No. A single miss blends into a 60-day window. What weighs on the score is a pattern. Repeated ignores, repeated expires, or cancel-after-accept events.

Availability controls exist so contractors can represent real capacity. The goal is accurate availability, not forcing contractors to appear available when they are not.

Zwivio’s reliability and routing systems are designed to stay consistent rather than being adjusted informally case by case. If you believe something is wrong or unfair, contact Zwivio so the situation can be reviewed.

Review recent offer outcomes and operational logs first, then escalate with concrete examples if something still looks wrong. Clear event-level evidence is the fastest way to investigate score concerns.

Standardize response rules and dispatch ownership so all responders make consistent decisions. Reliability usually degrades when teams mix different habits across the same account.

The score uses a 60-day rolling window with a built-in stabilizer that prevents early results from having an outsized impact. New accounts start with a neutral prior. Consistent execution is the fastest path to building a favorable track record.

Use On-Call when someone can respond, Off-Call when you are not available, and capacity controls when your day changes. In Mission Control, you can mark your team open, unsure, full for today, or available only during selected windows. Keep service area, request types, and location current so routing reflects work your team can realistically take.

Use FULL when your team is at capacity for new same-day work. FULL is a daily capacity signal, not a permanent account pause. Future service windows may still be considered if your On-Call, coverage, and request-type settings allow them. If you do not want to receive offers at all, use Off-Call or contact Zwivio if your account needs to be disabled.

Routing uses your configured service area and current operating location to avoid poor geographic matches. Keep location and settings current.

Update it whenever your operating area changes so routing reflects reality.

Run a repeatable daily routine: confirm who is on dispatch, verify true capacity, keep location fresh, and clear offer backlog quickly. Consistency beats ad hoc reaction.

Check availability state, payment readiness, coverage/job-type settings, and recent response patterns first. Many slowdowns are operational configuration issues rather than market shutdown.

Keep settings accurate, stay honestly available, respond quickly, avoid avoidable declines/expires, and maintain billing/compliance readiness. Reliable execution improves routing trust over time.

Confirm compliance documents, payment method health, service area and job types, current location signal, and dispatch ownership. Any gap in that chain can reduce or block opportunities.

Review your recent availability, response outcomes, and readiness signals first. If something still looks off, escalate with specific examples so Ops can review with context.

Zwivio’s contractor setup is designed to reflect the kinds of work and service areas you actually want to receive. Keep those settings aligned with your real operation.

Use the appropriate availability controls so routing does not assume you are ready to take work when you are not.

Possibly, depending on the account setup currently supported for your team. If multiple people need to monitor or manage Zwivio activity, contact Zwivio first to confirm the best supported workflow.

Be careful with operational links and coordination flows. Use only the supported workflow for your account so offer handling stays accurate and secure.

Update it promptly so you do not miss offers, assignment coordination, or account-related communication.

Yes. You can keep text as the time-critical response path while using Mission Control for visibility and follow-up. Make sure your team has one clear source of action authority so the workflow stays consistent.

Off-Call means you are not available to receive routed offers right now. FULL means your team is full for today's new work. Use Off-Call when you want to stop being considered more broadly; use FULL when today's capacity is gone but future service windows may still be workable.

Update it from the contractor portal or follow the GPS sync prompt when it appears. Routing uses your current operating location for proximity matching. A stale or incorrect location can result in poor geographic matches or missed opportunities.

Start with Ops on the channel you were given. Describe the job reference, what happened, and attach proof if you have it. Billing and behavior edge cases may get human review; automation handles day-to-day dispatch, and Ops may make final decisions on contested situations.

Use the contractor portal messaging or the Ops contacts from onboarding. Include job IDs, timestamps, and any photos or messages that clarify the situation.

Routine Reliability Score updates follow observable offer outcomes (accept, decline, expire, cancel-after-accept). Separately, contested exceptions go to Ops before punitive actions. If you believe a score outcome is wrong because of a system or data issue, escalate with Ops.

Use the contact path from your invite/onboarding package or the contractor portal. That is the standard path for billing, compliance, and dispute evidence.

If you want to stop participating in Zwivio, email contact@zwivio.com from your registered address with your request. Zwivio will verify and disable your account so you do not receive future routing or contractor notifications.

If Zwivio cannot complete routing normally, the request may be reviewed for manual follow-up or another next step. You are not expected to ignore a platform-side problem if it affects the job.

Zwivio verifies routing information and uses assignment-based workflows to reduce noise. If details look suspicious, document evidence and escalate promptly.

Prioritize safety first, avoid risky on-site decisions, and document objective facts (messages, timing, photos when appropriate). Then escalate through the support path so Zwivio can review with context.

Document each contact attempt and timeline, then follow Zwivio’s no-show or non-responsive workflow. Clear evidence helps if billing or assignment outcomes need review.

Document what differed from the routed details and how it affected the visit. Share that evidence with Ops so assignment and dispute handling can be evaluated accurately.

Capture job IDs, timestamps, call/text attempts, and concise notes on what looked inconsistent. Add photos only when appropriate and safe. Good documentation makes review faster and fairer.

That can happen. Confirm the actual issue on site, communicate clearly, and document the difference if it materially affects the visit or next steps.

Document what you found and follow the appropriate Zwivio workflow for reporting the outcome. Clear documentation matters if the visit should be reviewed later.

You can discuss options directly, but be clear about what is included, what changes, and what new approval or pricing is required.

Contact Zwivio as soon as possible if the assignment can no longer be fulfilled properly. Timing and documentation matter.

Your safety comes first. Leave the situation if needed, handle any immediate safety concerns appropriately, and report the incident to Zwivio with as much detail as you can.

Prioritize crew safety first, do not force entry or unsafe work, and document what blocked service. Then report through the support path so the outcome is recorded correctly.