Heating or cooling outage?
Governed dispatch—not a list blast.
Emergency is the fastest path when your heat or AC truly cannot wait: no heat, no cooling, or equipment that has stopped working.
Zwivio moves your request through governed dispatch—not a list blast. You get text updates while dispatch runs; if needed, we widen routing and follow up in a controlled way, without a pile of cold calls.
When to use emergency dispatch
Real situations homeowners use Emergency for
No heat or furnace stopped
Furnace or boiler not running, weak heat, or your home is getting cold and you need help without waiting days.
No cooling or AC stopped
Central AC not cooling, not turning on, or your home is staying too warm and you need relief without waiting.
Full heating or cooling outage
Equipment quit producing heat or cool air and the situation cannot wait for a routine booking window.
Gas leak or carbon monoxide
If you suspect a gas leak or carbon monoxide, leave the home and call 911 or your utility emergency line first. Return for HVAC follow-up once it is safe.
How Emergency differs
Same platform. Pick the fit for your situation
Emergency is the fastest intake path for a heating or cooling outage that cannot wait. If you need attention soon but it is not that level of outage, Urgent (24h) may be a better match. For a planned visit or tune-up, use Scheduled service. Compare all request types on Service types.
How it works
Three steps from request to confirmed dispatch
Share your issue and location
Tell us what happened, where you are, and the best number for urgent updates.
We route in controlled steps
Your request is routed in a controlled, private flow to qualified, licensed pros based on availability and fit—not a lead blast.
Get confirmation and arrival updates
You receive text updates while dispatch runs. If no contractor accepts, we may widen routing and coordinate additional follow-up to find coverage.
Why homeowners use Zwivio in an emergency
Licensed pros in our network
Your number is not sold as a shared lead
Governed dispatch. No lead blast.
Evening, weekend, and after-hours routing when pros are available
What to expect
- After-hours or severe-weather rates may apply and are set by your contractor, not Zwivio.
- You pay your contractor directly for service, diagnostics, and parts.
- If the earliest available ETA misses your window, we confirm with you before moving forward.
Emergency HVAC: common questions
- How soon will I hear something?
- Many homeowners get a text update soon after submitting. Timing depends on live contractor availability, weather, and time of day.
- Do I pay Zwivio?
- No. Zwivio is free for homeowners. You pay your contractor directly for diagnostics and repair work.
- Will multiple contractors call me?
- You should not get a marketplace-style flood of callbacks. Zwivio coordinates outreach through governed dispatch. When speed or coverage requires it, we may contact multiple eligible contractors through the platform, without turning your personal contact information into a lead blast. Your contact details stay controlled and are shared through the dispatch flow when a contractor is approved or officially assigned.
- What if no one accepts my request immediately?
- If needed, the system may escalate by widening outreach and using additional follow-up. If timing slips outside your window, we confirm before proceeding.
Ready to request emergency HVAC help?
Submit your issue and address in a few minutes to start routing. Coverage depends on your address and who is available.
Wisconsin emergency HVAC dispatch: Milwaukee area and selected counties where Zwivio operates. Coverage depends on your address; browse open areas on zwivio.com/wi.